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RAP FAQs > Wiki Pages > Error “You cannot access the site due to an internal error”  

Error “You cannot access the site due to an internal error”

Problem:

When clicking the RAP favourite from IE the user gets “You cannot access the site due to an internal error”

 

Cause:

When you save the RAP URL it also saves a token query string after .gov.uk which expires causing this error

 

Fix:

1)     Edit your favourite and remove everything after rap.newham.gov.uk

2)     Type Https://rap.newham.gov.uk instead of using your fravorites.

Last modified at 30/07/2012 15:23  by Person