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RAP FAQs > Wiki Pages > When accessing rap.newham.gov.uk get a page Your device does not meet access policy requirements for this site  

When accessing rap.newham.gov.uk get a page Your device does not meet access policy requirements for this site

 
 
1.  Ensure you are using an Up-to-date Anti Virus software and Personal Firewall. Otherwise you will see an error like this:
 
"Your device does not meet the access policy requirement for this site."
 
If you see this you will not be able to logon to RAP until you enable your firewall and/or update your Anti Virus.
To determine the issue preventing you from connecting, please go to Control Panel (in your Start Menu) and open "Security Center."
This will highlight vulnerabilities in RED which require action.
Self help is available within the "Security Center" to assist in resolving any issues highlighted.
 
 
2.  Ensure you are using Internet Explorer 32bit browser as 64bit browser is not supported by UAG.

Last modified at 25/10/2011 09:44  by Person